InComm

Field Merchandiser- Hong Kong

HK-Causeway Bay
Type
Full-Time

Overview

Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at www.incomm.com or connect with us on www.twitter.com/incomm, www.facebook.com/incomm, www.linkedin.com/company/incomm or www.incomm.com/blog.

 

Responsibilities

Field Merchandisers provide merchandising services and on-site customer support at customer locations to ensure that prescribed regular service programs and customer relationships are effectively maintained at or above customer expectations.

 

  • Merchandising and Customer Support. Travels to and among customer store locations as required according to service schedule, ensuring displays are set to plan-o-grams, assessing inventory levels, placing POP material and performing any ad-hoc requests.
  • Store Display Resets. Performs physical work necessary to tear down and/or assemble store displays when necessary, including racks and other prescribed display items according to the plan-o-grams. Maintain displays and products’ cleanness and tidiness. ensure correct number of fixtures /placements are located in the correct location within each store, if any fixture /placement is not located in the correct location, negotiate with store staff for immediate correction; if any fixture is not located in the store, negotiate with store staff and escalate accordingly
  • Conducts Store Surveys. Completes surveys as directed. Takes photos of displays
  • Complete required paperwork. Maintain and timely submit required records and receipts. Follow prescribed time reporting procedures and submits time worked accurately and promptly.
  • In store inventory control. Assist store staff by processing stock. Recognize and report any stock imbalances, location issues, or other issues to Merchandising Manager. Carry promotion materials and cards to stores for in store replenishment when needed.
  • Relationship management. Field Merchandisers required collaborating with store staff, district manager and internal stakeholders to resolve store issues optimize brand awareness and drive sales. Establishes and maintains effective professional relationships with store personnel, including regular contact with store manager. Educate store staff on basics of gift cards, ordering processes, maintaining fixtures /POGs, promotions, etc
  • Other duties as assigned

Qualifications

 

  • Takes initiative, and follows through on promises; ; protects confidentiality; accepts & implements changes. 
  • Strong organizational and problem solving skills. Strong interpersonal and communication skills - able to establish and maintain effective working relationships with customers 
  • Communicates verbal information in a clear, concise manner; invites contact and listens with respect; Understand customer needs & initiates service in a timely manner; exceeds service expectations at all times.
  • Willingness to use new technologies. Basic knowledge of Microsoft Word and Excel
  • Self-Discipline, proven ability to work independently
  • 1 year working experience. Previous work experience related to merchandising or retail industry is an advantage

 

 

 

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

 

*This position is eligible for the Employee Referral Bonus Program

 

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