Retail Fulfillment Analyst



Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at or connect with us on,, or

About This Opportunity

As a Retail Fulfillment Analyst and Supply Chain professional  you will be responsible for the processing of product orders, coordinating with 3rd party warehouses, and B2B clients, and the maintenance of inventory data.  These duties will require strong analytical and organizational skills and critical attention to detail.  There are administrative components with this position which require solid knowledge of MS Excel and MS Word and an interest in administrative tasks. The environment and business are fast-paced and will offer an opportunity to work independently and creatively to solve problems. 


InComm also offers:

  • Competitive salary and benefits including employer contributions to RRSP’s
  • Career advancement in a fast growing global company
  • Being a part of a fun and exciting team that is passionate about the payments and prepaid industries


Retail Fulfillment (30%):

  • Order entry using in-house system, receiving and processing faxed and emailed orders, handling orders over the phone
  • Coordinate with warehouse to prioritize backorders and daily orders as necessary
  • Working with 3rd party DC for any fulfillment issues on individual orders
  • Tracking orders when necessary with the courier
  • Help resolve retailer complaints/issues, with customer service team
  • Support account launches when required
  • Record and report any issues with shipping process


Special Ordering programs (30%)

  • Receiving, preparing, and transmitting orders for select retailers with particular/specialized ordering processes
  • Point of contact to provide updates to retail partners on order status
  • Handling special requests


Executing B2B program (25%):

  • Point of contact with existing B2B customers to ensure procedures are followed & program runs smoothly
  • Liaising with banking partners and accounting teams


Admin & Backup (15%):

  • Maintain data corrections and records, shipment tracking, and card activation management Manage weekly address corrections from Wheels to reduce return fees
  • Record, track, and follow up on all inventory changes
  • Any other tasks as assigned by manager



  • Proficiency in Microsoft Excel & Word
  • Exceptional analytical, organizational, and communication skills
  • Must be detail oriented, results focused, a self-starter with strong follow up skills
  • Ability to function effectively in a fast-paced environment
  • Must be able to work independently
  • Strong creative problem-solving abilities
  • Motivated team player
  • Bilingual communication skills (French/English)



InComm Canada Prepaid Inc. is committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.


InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.


*This position is eligible for the Employee Referral Bonus Program




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