Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at www.incomm.com or connect with us on www.twitter.com/incomm, www.facebook.com/incomm, www.linkedin.com/company/incomm or www.incomm.com/blog.
Global WorkPlace Client Support responsibilities include, but are not limited to, day to day operations and support of InComm’s Windows. Mac, and Mobile Devices and associated Infrastructure.
The Client Support Specialist (CSS) will provide technical support to the InComm’s employees and contractors. The CSS will be responsible for the deployment, stability, asset tracking, and troubleshooting of all equipment for which the WorkPlace Technologies team is accountable. This responsibility encompasses the full range of Information Technology (IT) activities. They will also be asked to help with Server systems and Network trouble shooting on an “as needed” basis.
This IT professional will provide customer focused first and second tier support for the current and future User access and desktop infrastructure. Duties include the implementation and adherence to process, standards, and configuration management practices. Support and maintain first level support for Windows, Mac OS, Android, iOS, Microsoft Office, O365 Enterprise Mobility Suite, on-prem Active Directory (AD) and Exchange, including the setup of new User Accounts and Outlook according to InComm standard operating procedures (SOP), External and Internal application authentication as well as the hardware infrastructure for this environment. Tasks will include duties such as desktop/laptop, printer, cell phone and desk phone management. Serve as a technical resource on all enterprise desktop related projects, as well as lead such initiatives if needed. The position will actively participate in the Client Support ACD phone queue and an after-hours on-call support rotation.
Moves, Adds, Changes to Hardware and Software
Safeguard and Maintain Network and the Devices that Comprise It
EDUCATION and/or EXPERIENCE
CERTIFICATES, LICENSES, REGISTRATIONS
Majority of time is spent in sitting position. Ability to move throughout the office and server room either by walking or through assisted means. Must be able to physically move desktop and associated equipment as needed.
InComm Canada Prepaid Inc. is committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.
InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program