Account Support Analyst

Job Locations CA-ON-Mississauga


Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at or connect with us on,, or

About This Opportunity

Êtes-vous intéressé à augmenter vos opportunités de carrière?  Parlez-vous francais and anglais? Êtes-vous intéressé par des projets administratifs?


The Account Support Analyst will provide administrative support for InComm's Operations Product and Retail Management teams.  The role requires strong organizational skills, the ability to multi-task and critical attention to detail.  There are administrative components with this position which require solid knowledge of MS Excel and MS Word and an interest in investigation and administrative tasks.  


We are looking for candidates who can work in a fast-paced environment, who welcome multi-tasking of tasks and projects, who are lovers of efficiency but can work in with changing priorities.  One more thing; we need someone who can speak French. 


This position offers the unique opportunity to gain experience in the world of fintech and supply chain.


Provide administrative support for the following activities:

  • (15%) Process and action transaction issues through a variety of systems, this includes initiating the trouble ticket, follow up communication with a variety of internal groups and closing the issue with the customer.  Escalate unresolvable issues. 
  • (15%) Create, follow up and document internal and external incident reports as directed by Account Managers.  Follow all incidents to closure and escalate unresolvable issues.
  • (20%) Execute orders for PIN’s as required
  • (15%) Administrative maintenance support for a variety of tools, systems, databases and forms.  In general terms this would involve logging of changes, maintenance of forms and upkeep and organization of computer and physical files.  These tools and systems  include but are  not limited to:
    • Retailer order forms creation and maintenance
    • Store location database maintenance
    • UPC Spreadsheet maintenance
    • Trademark files and database
    • Product test card management
    • Contract file
  • (15%) Set up new products and / or partners from initialization initial request through IT set-up 
  • (10%)  Approve product ID labels to ensure compliance to warehousing standards.
  • (10%)  Other duties as assigned




  • 1+years on the job experience in an office environment with a similar scope of work.
  • Post secondary education is an asset


Skills required

  • Excellent oral and written communication skills
  • Basic Math skills (+,-, x,/, %)
  • Excellent MS Office skills (Especially e-mail, Word and Excel)
  • Superior attention to detail, high level of accuracy
  • Excellent time management skills. Ability to function effectively in a multi-faceted and fast-paced environment
  • Ability to liaise and independently and follow up at a variety of levels including with peers, retail account managers, product account managers, functional managers and external customers.
  • Bilingual (French/English) is required 


InComm Canada Prepaid Inc. is committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.


InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.


*This position is eligible for the Employee Referral Bonus Program




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