• Strategic Account Manager- Australia/New Zealand

    Job Locations AU-VI-Melbourne
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at or connect with us on,, or


    About This Opportunity

    The Strategic Account Manager will be responsible for managing all aspects for a portfolio of retailer accounts and is the key point of contact both internally and externally for the assigned merchants.


    The successful applicant is responsible for launching new products and initiatives for their retailers, developing merchandising plans, creating and executing promotional activities and resolving account issues, along with being accountable for achieving the agreed company sales objectives for their portfolio of accounts.


    Our headquarters are located in Atlanta, USA, however the InComm Australia office is based in Melbourne and has been in operation since 2010. With a friendly and collaborative team culture, we believe in celebrating our achievements, and ensuring our employees have continual opportunity for challenge and development.  


    The local team is responsible for overseeing all InComm retailer and card partner relationships across Australia and New Zealand and has established an excellent distribution network in leading merchants within Gaming, Grocery, Convenience and Specialty categories, with clients being some of Australia’s largest retail organizations. 


    • Business product and sales planning;
    • Sales and marketing of products and services;
    • Conducting market intelligence and analytics on customers and competitors;
    • Understanding and clearly communicating InComm’s strategic and revenue goals and aligning them with InComm’s products and services
    • Working with the InComm implementation team to timely sell, execute and deliver products and programs to corporate clients;
    • Manage and grow the relationships with each account and continually seek new growth opportunities to increase sales.
    • Create and present semi-annual & yearly business review and account plans and execute agreed upon activities and plans.
    • Conduct regular account reviews and strategic planning with key contacts to ensure satisfaction levels are maintained and growth opportunities are identified and acted upon.
    • Launch new products and programs ensuring a smooth and expedient implementation whilst maintaining expected service levels.
    • Develop merchandising plans with retailers, creating and executing promotional activities such as in-store marketing material and implementing appropriate fixture solutions
    • Plan marketing campaigns and ongoing promotional calendars with retailers and relevant brands, working closely with stakeholders to achieve ROI and brand awareness.
    • Remain educated and informed on all current and emerging product and service offerings.
    • Act as the facilitator between the client and internal InComm support functions, including Operations, Billing and Reporting
    • Liaising with Logistics and Operations Team to assist with forecasting for inventory management
    • Assist management in the development and evaluation of rolling sales forecast and sales budget.



    • University degree plus a minimum of seven (7) years of work related experience
    • Previous experience working with retailers at a head office support level will be looked upon extremely favourably
    • Willingness to learn and ambition to be successful
    • Confident communicator, sociable and able to quickly build rapport both internally and with business partners
    • Highly organized, attention to detail and ability to prioritise and multi-task is essential
    • Willingness to take ownership and ability to drive projects from end to end
    • A self-starter with the ability to work in a fast-paced environment  and work equally well as part of a team
    • Effective oral and written communication, interpersonal, customer service and negotiating skills
    • Ability to communicate with all levels of staff and clients in a calm and professional manner 
    • Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint, internet and Outlook)





    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.


    *This position is eligible for the Employee Referral Bonus Program



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