• Account Support Analyst- Canada

    Job Locations CA-ON-Mississauga
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at or connect with us on,, or

    About This Opportunity

    Êtes-vous intéressé à augmenter vos opportunités de carrière?  Parlez-vous francais and anglais? Êtes-vous intéressé par des projets administratifs?


    The role: 

    The Account Support Analyst will provide administrative support for InComm's Operations and Account teams.  The role requires strong organizational skills, the ability to multi-task and critical attention to detail.  There are administrative components with this position which require solid knowledge of MS Excel and MS Word and an interest in investigation and administrative tasks.  This position offer an opportunity to learn our business and to grow with our organization.


    The ideal candidate:

    We are looking for candidates who can work in a fast-paced environment, who welcome multi-tasking of tasks and projects, who are lovers of efficiency but can work with changing priorities. Those who have experience in roles requiring problem solving, customer service, and administrative skills have historically done well.  Bilingual (French/English) language skills are preferred.  


    Why InComm? InComm offers an opportunity to work in the interesting niche of fin-tech. We are producing technologies and services that impact consumer shopping in most parts of the world and partner with many of the world’s well-known brands and retailers. This is an opportunity to bring your administrative and language skills to a sector that is constantly evolving, fast paced, and unique.


    InComm Canada also offers:

    • Competitive salary and benefits including employer contributions to RRSP’s 
    • Career advancement in a fast growing global company 
    • A business culture that promotes and supports new initiatives in continuous process improvement
    • An opportunity to be a part of an exciting team that is passionate about the payments and prepaid industries
    • Our environment is a blend of intense pace with opportunities to find respite with great co-workers and a relaxed break room complete with gaming equipment, a foosball table, and plenty of coffee and tea to help staff unwind and gain focus.




    Provide administrative support for the following activities:

    • Process and action transaction issues through a variety of systems, this includes initiating the trouble ticket, follow up communication with a variety of internal groups and closing the issue with the customer.  Escalate unresolvable issues. 
    • Create, follow up and document internal and external incident reports as directed by Account Managers.  Follow all incidents to closure and escalate unresolvable issues.
    • B2B account support including processing orders, creating invoices, activation of cards and monthly reporting to finance.
    • Manage new store set ups in distribution system liaising with account manager and 3PL to ensure that products and any required equipment arrive at store in a timely manner.
    • Manage terminal program including replacements, returns, inventory management, tracking and business reporting.
    • Administrative maintenance support for a variety of tools, systems, databases and forms.  In general terms this would involve logging of changes, maintenance of forms and upkeep and organization of computer and physical files.  These tools and systems  include but are  not limited to:
      • Retailer order forms creation and maintenance
      • Store location database maintenance
      • UPC Spreadsheet maintenance
      • Trademark files and database
      • Product test card management
      • Contract file



    • Excellent oral and written communication skills
    • Basic Math skills (+,-, x,/, %)
    • Excellent MS Office skills (Especially e-mail, Word and Excel)
    • Superior attention to detail, high level of accuracy
    • Excellent time management skills. Ability to function effectively in a multi-faceted and fast-paced environment
    • Ability to liaise and independently and follow up at a variety of levels including with peers, retail account managers, product account managers, functional managers and external customers.
    • Bilingual language skills (English/French) preferred


    InComm Canada Prepaid Inc. is committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.


    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.


    *This position is eligible for the Employee Referral Bonus Program




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