InComm

  • Client Service Administrator - Europe

    Job Locations UK-Hampshire-Whiteley
    Type
    Full-Time
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at www.incomm.com or connect with us on www.twitter.com/incomm, www.facebook.com/incomm, www.linkedin.com/company/incomm or www.incomm.com/blog.

     

    About This Opportunity

    This role is part of the Retail Services team, a busy department supporting Incomm’s Retailers and European operations.  The Retail Services team handles a variety of matters including customer service issues, reporting and stock orders.  This team has direct contact with corporate clients and has a key role in investigating and actioning matters in accordance with SLAs.

     

    This is an entry level position offering direct support, coaching and development which will provide the job holder an excellent opportunity to gain office, customer service, and administration experiences and skills. 

     

    NOTE:  This is a Full-Time Permanent Position but an Apprenticeship scheme up to 18 month FTC may be considered.

     

    Responsibilities

    • Communicate with corporate/retail contacts (inbound/outbound calls and emails)
    • Assist with administrative matters including the production of reports and updating systems
    • Logging the appropriate tickets, escalations and close out
    • Meet and greet visitors/ undertaking general reception duties
    • Undertake post/courier services
    • Assisting in management of the office supplies and maintenance issues
    • Assist with inbound and outbound inventory
    • Offer Retail Account Management support including placing orders
    • Assist with logistics, room bookings, conference & event administration

    Qualifications

     

    • Ideal candidates will have strong attention to detail and a drive for accuracy
    • Previous office or administration experience desirable but not essential   
    • Excellent verbal and written communication skills
    • Proficient with Microsoft Office (Work, Excel and Outlook)
    • Willingness to learn and ambition to be successful
    • Efficient and pro active ‘can do’ attitude
    • Effective & flexible team player

     

     

     

    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

     

    *This position is eligible for the Employee Referral Bonus Program

     

     

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