InComm

  • Administrative Operations Manager

    Job Locations TW-Taipei
    Type
    Full-Time
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at www.incomm.com or connect with us on www.twitter.com/incomm, www.facebook.com/incomm, www.linkedin.com/company/incomm or www.incomm.com/blog.

     

    About This Opportunity

    InComm works with some of Taiwan’s largest and best-known retail organizations. The Operations Manager will provide administrative and operational support for our very fast past organization. The role is designed aid in areas of logistics, product inventory, forecasting, billing and reconciliation, systems support, and customer service.   The position offers the opportunity to blend administrative skills  with project management  and operations.

     

    Ideal Candidate

    The ideal candidate will have office administration skills, be proactive, have a track record for problem solving, and be able to adapt to changing priorities.  We are looking for those who are highly organized and have the ability to manage multiple projects with ease. In addition, this person must have excellent oral and written communication skills in English and Chinese.

     

    Why InComm?

    InComm offers an opportunity to work in the interesting niche of fin-tech. We are producing technologies and services that impact consumer shopping in most parts of the world and partner with many of the world’s well-known brands and retailers. This is an opportunity to bring your administrative skills to a sector that is constantly evolving, fast paced, and unique.

    Responsibilities

    • Logistics – Inventory, Order Management and Reporting
    • Supporting management with reports and presentations
    • Merchandising – in-store compliance of InComm’s POSA gift card distribution
    • Marketing and promotions
    • Product on boarding and set up
    • Project implementation and management
    • Office administration
    • Support for logistics management for the business, acting as a consult between 3rd Party Logistics Provider and InComm’s regional logistics team.
    • Responsible for management of Card Stock Inventory and Forecasts for stock movements/ usage/ replenishment orders/ promotions.
    • Responsible for processing store inventory requirements.
    • Responsible for co-ordination of merchandising and marketing calendar and oversight of merchandising audit compliance.
    • Responsible for maintaining smooth transactions/ system and network availability between InComm, processor and merchants and managing all 
    • Responsible of being first contact window for managing, reporting and troubleshooting all the operation issues raised by card partners, processors and merchants.
    • Responsible for engaging, training and working with 3rd-party hotline service vendor on maintaining day-to-day customer service inquiries and supports.
    • Provision of administrative support for the team
    • Provision of IT support for team
    • Understanding of prepaid or gift card trade channels
    • Demonstrated ability to function in a fast-paced, time sensitive environment
    • Ability to create and analyze project implementation planning
    • Excellent presentation and implement strategic plans
    • Proven ability to prioritize workload throughout multiple accounts
    • Must be driven to identify and meet customer needs and expectations
    • Ability to listen attentively, respond effectively and resolve client issues
    • Ability to project manage through planning and scheduling
    • Proficiency in Microsoft Office software (WORD, Powerpoint, Excel, Project etc.)
    • Ability to work independently and proactively

     

    Qualifications

    • 5+ years' experience in administrative or related capacity
    • Proficient with MS Excel and MS PowerPoint
    • University Degree
    • Fluent English and Mandarin both in writing and speaking required

     

    #LI-TL1

     

    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

     

    *This position is eligible for the Employee Referral Bonus Program

     

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