• Site Reliability Engineer - Japan

    Job Locations JP-13-Tokyo
  • Overview

    Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 600,000 points of retail distribution worldwide and approximately 50,000 retail stores in Japan.


    We are a prepaid pioneer in a land of innovation.  InComm first established its presence in Japan in 2008, and for over a decade we have remained on the country’s leading edge of payments. On top of delivering an expansive prepaid program, we also offer services like mobile barcode payments and data processing.


    We know that no two countries are the same, and this dictates how and when we expand to a new market. By studying each region and country’s unique characteristics and consumers, we reach a full understanding of the opportunity there, identify which of our products or services will fulfill an unmet need, and hire local talent knowledgeable about the payments industry.


    With several hundred international technical patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at or or  connect with us on,, or



    Inside InComm from InComm on Vimeo.


    About This Opportunity

    InComm Japan is entering into exciting times and we are building sophisticated systems to meet the demands of our growing industry. These endeavors will require a IT professional to ensure overall health and reliability of our systems.  The ideal candidate will have experience in platform documention, identifying and resolving errors or system failures, and have experience working with Agile development teams in a DevOps environment.


    Why InComm?

    InComm offers an opportunity to work in the interesting niche of fin-tech. We are producing technologies and services that impact consumer shopping in most parts of the world and partner with many of the world’s well-known brands and retailers. This is an opportunity to bring your experience to a sector that is constantly evolving, fast paced, and unique.


    • Research and resolve escalated issues in a timely manner
    • Actively participate in application deployments into production, including verification
    • Attain knowledge of all operational and maintenance activities, identifying potential impacts to related systems/software
    • Continuously monitor the platform for operational excellence. Track overall transaction system health and reliability. Identify and propose improvements and track progress upon implementation.
    • Create and maintain infra/platform documentation, including a infra/platform diagram, to assist in identifying and eliminating single points of failure
    • Provide after-hours coverage/escalation, when needed


    • Technical transaction processing support experience
    • Experience on Python, Docker and Container Orchestration (Swarm / Kubernetes)
    • Experience with Agile development teams and SaaS applications
    • Experience in DevOps
    • Strong network skill TCP/IP, load balancing, etc
    • Strong research, analytical, and troubleshooting skills
    • Strong SQL query skills. Ability to parse, perform analysis, and understand system log files
    • Strong skills in written/oral communications, attention to detail, multi-tasking, organization, prioritization, decision-making, and interpersonal interactions
    • 3– 5 years technical experience
    • Business level Japanese language skills
    • Competent English language communication skills


    InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.


    *This position is eligible for the Employee Referral Bonus Program



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